Terms & Conditions

Last Updated: September 18, 2026

Welcome to Zyra.

These Terms & Conditions govern your access to and use of the Zyra website and your purchase and use of downloadable digital products available through our online store.

Website: zyra.alexsylvestre.com

Contact Email: contact.asylvestreshop@gmail.com

Country: Chile

Region: Metropolitan Region

City: Santiago

By accessing, browsing, or using this website, or by purchasing a digital product from Zyra, you acknowledge that you have read, understood, and agree to these Terms & Conditions, to the extent permitted by applicable law.

If you do not agree with these Terms & Conditions, please do not use the website or purchase our products.

1. About Zyra

Zyra is an online store that provides downloadable digital products.

Our products may include, but are not limited to:

• Ebooks

• Digital books

• Guides

• Educational materials

• Templates

• Prompts

• Digital documents

• Workbooks

• Other downloadable digital content

Zyra does not operate as a physical-product store through this website. Unless a product description expressly states otherwise, products purchased through Zyra are delivered electronically.

2. Acceptance of These Terms

By using the website or purchasing a product, you confirm that:

• You have read these Terms & Conditions.

• You understand the nature of the digital product you are purchasing.

• The information you provide during checkout is accurate.

• You agree to comply with these Terms & Conditions.

• You will use purchased digital products only in accordance with the license and restrictions described on the website.

Nothing in these Terms & Conditions is intended to limit any mandatory consumer rights that cannot legally be excluded or waived under applicable law.

3. Eligibility to Purchase

You must have the legal capacity required to enter into a purchase agreement under the laws applicable to you.

If you are purchasing a product on behalf of another person or organization, you confirm that you have the authority to do so.

If a purchase is made by a minor, the applicable legal requirements regarding authorization, responsibility, and consumer rights will apply.

4. Digital Products

All products offered through Zyra are digital products unless the individual product description clearly states otherwise.

Digital products may be provided in formats such as:

• PDF

• EPUB

• DOC or DOCX

• ZIP

• Digital templates

• Other electronic formats

The specific format and principal characteristics of each product should be described on its individual product page.

Because digital products are delivered electronically, no physical package, printed book, or physical item will be shipped unless expressly stated in the product description.

5. Product Descriptions

Zyra makes reasonable efforts to provide accurate descriptions of its products.

Product pages may contain information such as:

• Product title

• Description

• File format

• Approximate length

• Features

• Intended use

• Language

• Digital delivery method

• Price

• Other relevant characteristics

You should review the product description carefully before completing your purchase.

Minor differences in presentation caused by different devices, software, screens, fonts, or operating systems do not necessarily constitute a defect in the digital product.

6. Prices

Prices displayed on the Zyra website are those applicable at the time of purchase, subject to applicable laws and clearly stated conditions.

Zyra may change prices, promotions, discounts, or product offerings from time to time.

A price change will not retroactively modify the price of an order that has already been properly completed, except where required by law or where an obvious pricing error is involved.

Where applicable, taxes, fees, or other mandatory charges will be disclosed in accordance with applicable requirements.

7. Orders and Purchase Process

Before completing a purchase, you should review:

• The selected product

• Product characteristics

• Price

• Applicable taxes or charges, where presented

• Your contact and billing information

• Applicable purchase conditions

You are responsible for ensuring that the information submitted during checkout is accurate.

After completing a purchase, Zyra or the relevant payment/digital-delivery service may provide an electronic confirmation.

An order may be subject to verification or cancellation where necessary because of:

• Payment failure

• Suspected fraudulent activity

• Technical errors

• Obvious pricing or product-description errors

• Duplicate transactions

• Other circumstances permitted by applicable law

If an order is cancelled after payment has been successfully processed, any refund or other remedy will be handled in accordance with applicable law and our Refund & Cancellation Policy.

8. Payment

Payments may be processed through third-party payment providers made available during checkout.

Depending on the payment method, the payment provider may collect and process information necessary to complete the transaction.

Zyra does not intentionally store complete payment-card details when such information is processed directly by a third-party payment provider.

A purchase is considered paid when the applicable payment provider confirms the transaction, subject to any subsequent verification required by the payment system.

9. Digital Delivery

After successful payment, the purchased digital product may be made available through:

• A download page

• A download button

• An email containing access information

• A customer account

• Another electronic delivery method specified at checkout

Delivery times may vary depending on the technology used by Zyra and its service providers.

If you do not receive access to a purchased digital product within a reasonable period, please contact us at:

contact.asylvestreshop@gmail.com

Please also check your spam, junk, promotions, or other filtered email folders before contacting support.

10. Customer Responsibility for Downloading Products

You are responsible for having:

• A compatible device

• A compatible application or software capable of opening the purchased file

• A functioning Internet connection when downloading

• Sufficient storage space

• An accurate email address when email delivery is used

Zyra is not responsible for compatibility problems caused exclusively by a customer's device, software, operating system, Internet connection, or other technical environment.

However, if you experience a genuine problem accessing a purchased product, you may contact us so that we can reasonably assist you.

11. Download and Access Problems

If a download link does not work, a file is corrupted, or you experience another technical problem directly related to the delivery of the purchased digital product, please contact Zyra.

When contacting support, please provide sufficient information to allow us to identify the transaction, such as:

• Name used during purchase

• Email address used for the order

• Order number or transaction reference, if available

• Product purchased

• Description of the problem

We may provide a replacement file, a new download link, alternative access, or another appropriate solution where technically and legally appropriate.

12. Personal Use License

Unless a product page expressly states otherwise, purchasing a digital product from Zyra grants you a limited, non-exclusive, non-transferable license to access and use the product for your personal, non-commercial purposes.

The purchase of a digital product does not transfer ownership of the underlying copyright or intellectual property rights to you.

You may generally:

• Download the purchased file for your personal use

• Store a backup copy for personal use

• Read or use the product on your personal devices

• Print portions or the entire product for personal use where technically permitted

These permissions are subject to the specific license stated on the applicable product page.

13. Prohibited Uses

Unless Zyra has expressly authorized the activity in writing or applicable law permits it, you may not:

• Resell a purchased digital product

• Redistribute the original file

• Share the download link publicly

• Upload the product to file-sharing websites

• Upload the product to social-media platforms for public distribution

• Give the purchased file away as a downloadable freebie

• Reproduce the product for commercial distribution

• Claim the product or its original content as your own

• Remove copyright or ownership notices

• Modify and redistribute the product as your own product

• Use the product to create a competing commercial product where such use is prohibited by the applicable license

• Circumvent technical measures used to control access to the product

Unauthorized distribution may violate intellectual-property and copyright laws.

14. Intellectual Property

All intellectual property rights in Zyra's original products and website content remain with their respective owners.

This may include:

• Text

• Ebooks

• Illustrations

• Graphics

• Designs

• Templates

• Prompts

• Logos

• Branding

• Website content

• Product descriptions

• Other original materials

Unless otherwise stated, purchasing a digital product gives you a license to use the product; it does not transfer copyright ownership to you.

For additional information, please review our Intellectual Property & Copyright Policy.

15. Third-Party Content and Services

Some products or website features may refer to, integrate with, or link to third-party services.

Zyra does not control third-party websites or services and is not responsible for their independent content, availability, policies, or practices.

Your use of third-party services may be subject to separate terms and privacy policies.

16. Educational and Informational Nature of Products

Unless explicitly stated otherwise, Zyra's digital products are provided for educational, informational, inspirational, or general-use purposes.

Depending on the product, information contained in a digital product may not constitute:

• Legal advice

• Medical advice

• Financial advice

• Tax advice

• Investment advice

• Professional psychological or therapeutic advice

• Personalized professional consulting

You should seek an appropriately qualified professional when professional advice is necessary.

Products relating to religion, spirituality, personal development, education, or other subjects are intended to provide information or educational content and should be understood within that context.

17. Website Use

You agree to use the Zyra website lawfully and responsibly.

You must not:

• Attempt to gain unauthorized access to the website

• Interfere with website functionality

• Introduce malicious software

• Attempt to compromise website security

• Use automated systems in a manner that damages or excessively burdens the website

• Engage in fraudulent transactions

• Use the website for unlawful purposes

Zyra reserves the right to take reasonable measures to protect its website, customers, products, and services against abuse or unauthorized activity.

18. Account Information

If Zyra provides customer accounts, you are responsible for maintaining the confidentiality of your login information.

You should notify Zyra if you believe that your account has been accessed without authorization.

Zyra may suspend or restrict an account where reasonably necessary to address suspected fraud, abuse, security concerns, or violations of these Terms, subject to applicable law.

19. Refunds and Consumer Rights

Purchases of digital products are subject to applicable consumer-protection laws.

Nothing in these Terms & Conditions is intended to remove or restrict a consumer right that cannot legally be excluded.

Information concerning refunds, cancellations, digital-product access, and applicable conditions is provided in our Refund & Cancellation Policy.

Because digital products are electronically delivered, the rules applicable to digital content may differ from those applicable to physical goods.

Any applicable statutory consumer rights remain unaffected by these Terms & Conditions.

20. Technical Availability

Zyra aims to keep the website and digital delivery services available and functional.

However, temporary interruptions may occur because of:

• Maintenance

• Hosting problems

• Software issues

• Internet outages

• Third-party service interruptions

• Security incidents

• Circumstances beyond Zyra's reasonable control

Zyra will make reasonable efforts to restore affected services when possible.

21. Limitation of Liability

To the extent permitted by applicable law, Zyra will not be responsible for losses arising solely from circumstances outside its reasonable control.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Nothing in these Terms & Conditions is intended to limit mandatory consumer rights or legal remedies available to consumers.

22. Changes to Products and Website

Zyra may update, modify, improve, replace, or discontinue website features or products from time to time.

Changes to products will not affect rights already acquired by customers where applicable law or the specific purchase terms provide otherwise.

Where a purchased product requires a correction or technical replacement, Zyra may provide an updated version or replacement file when appropriate.

23. Changes to These Terms

Zyra may update these Terms & Conditions when necessary to reflect:

• Changes to our services

• Changes to our business

• Changes to website functionality

• Changes in technology

• Changes in applicable laws or regulations

The "Last Updated" date will be changed when this page is materially updated.

For purchases already completed, the version of the terms applicable at the time of purchase may remain relevant to that transaction, subject to applicable law.

24. Governing Law

These Terms & Conditions shall be interpreted in accordance with the applicable laws of Chile, without prejudice to mandatory consumer protections or rights that may apply to a consumer under applicable law.

Nothing in these Terms & Conditions is intended to deprive consumers of mandatory rights granted by applicable legislation.

25. Disputes and Consumer Protection

If you have a problem with a purchase, digital product, payment, or service, we encourage you to contact Zyra first so that we can attempt to resolve the matter directly.

You may contact us at:

contact.asylvestreshop@gmail.com

Consumers also retain any rights and remedies available under applicable Chilean consumer-protection legislation.

26. Contact Information

Zyra

Website: zyra.alexsylvestre.com

Email: contact.asylvestreshop@gmail.com

Country: Chile

Region: Metropolitan Region

City: Santiago

27. Entire Agreement

These Terms & Conditions, together with the applicable product description and other policies published by Zyra, form the terms governing your use of the website and purchase of our digital products, subject to applicable law.

If any provision of these Terms & Conditions is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

28. Related Policies

For additional information, please review:

• Privacy Policy

• Refund & Cancellation Policy

• Digital Product & Download Policy

• Intellectual Property & Copyright Policy

• Cookie Policy

• Disclaimer

These policies are intended to work together to provide clear information about the operation of Zyra and the purchase and use of its digital products.

29. Important Legal Notice

These Terms & Conditions are a general business template prepared for an online store selling downloadable digital products.

They should be reviewed by a qualified lawyer in Chile before publication, particularly to verify provisions concerning consumer rights, digital content, withdrawal/retracto, taxation, electronic contracts, privacy, intellectual property, and any specific payment or delivery system used by Zyra.