Privacy Policy

Last Updated: September 18, 2026

Welcome to Zyra, an online digital store operated from Santiago, Metropolitan Region, Chile.

Website: zyra.alexsylvestre.com
Email: contact.asylvestreshop@gmail.com
Country: Chile
Region: Metropolitan Region
City: Santiago

At Zyra, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, purchase our digital products, contact us, or otherwise interact with our services.

This Privacy Policy explains what information we may collect, why we collect it, how we use and protect it, and what choices you may have regarding your personal information.

By using zyra.alexsylvestre.com, you acknowledge that you have read and understood this Privacy Policy.

1. About Zyra

Zyra is an online store specializing in downloadable digital products, including, depending on the products offered from time to time, ebooks, guides, educational materials, templates, digital resources, and other downloadable content.

Because our products are delivered digitally, no physical products are shipped.

2. Information We May Collect

Depending on how you interact with our website, we may collect the following categories of information:

Information you provide directly

When you purchase a product, contact us, subscribe to communications, or use a form on our website, we may collect information such as:

• Name

• Email address

• Billing information

• Country or region

• Information contained in your communications with us

• Information necessary to process or confirm your order

We only request information that is reasonably necessary for the relevant purpose.

Payment information

Payments may be processed through third-party payment providers.

Zyra does not intentionally store complete credit-card numbers, debit-card numbers, passwords, or other sensitive payment credentials on its own website servers when payment processing is handled by a third-party payment provider.

Your payment information may therefore be processed directly by the payment provider according to that provider's own privacy policy and security practices.

Automatically collected information

When you visit our website, certain technical information may be collected automatically, depending on the website's configuration and the services we use. This may include:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Date and time of visits

• Referring website

• General usage and technical information

This information may be used for security, website operation, troubleshooting, analytics, and improving the user experience.

3. How We Use Personal Information

Zyra may use personal information for legitimate business and service-related purposes, including:

• Processing and confirming purchases

• Delivering purchased digital products

• Providing download access

• Responding to customer questions and support requests

• Sending order confirmations and transactional communications

• Maintaining and improving the website

• Preventing fraud, abuse, unauthorized access, and other security problems

• Maintaining transaction and accounting records

• Complying with applicable legal and regulatory obligations

• Communicating information about our products or services where permitted by applicable law and, when required, with your consent

We do not use personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by applicable law.

4. Digital Product Delivery

Zyra sells downloadable digital products.

After a successful purchase, the customer may receive a download link, access instructions, or another form of digital delivery through the website, email, or the relevant digital delivery system.

Customers are responsible for providing an accurate email address and maintaining access to the email account used for their purchase.

If you experience a technical problem accessing a product you purchased, you may contact us at:

contact.asylvestreshop@gmail.com

We may request reasonable information necessary to verify the purchase and resolve the problem.

5. Cookies and Similar Technologies

Zyra may use cookies and similar technologies to operate the website, remember preferences, improve functionality, understand website usage, and maintain security.

Cookies may be placed by Zyra or by third-party services integrated into the website.

Depending on the tools used on the website, these technologies may collect information such as browser information, device information, pages visited, and interaction with the website.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Third-Party Services

Zyra may use third-party service providers to operate its online store and provide services such as:

• Payment processing

• Digital product delivery

• Website hosting

• Email delivery

• Website analytics

• Security

• Customer support

• Marketing or communication services

These third parties may process information necessary to provide their services.

Where appropriate, we seek to use service providers that apply reasonable security and privacy practices.

Third-party services may have their own privacy policies and terms. Zyra is not responsible for the privacy practices of third-party websites or services that are outside our control.

7. International Data Processing

Because Zyra operates online and may use service providers located in countries other than Chile, personal information may, depending on the services used, be processed or stored outside Chile.

Where applicable, Zyra will take reasonable steps to ensure that personal information is handled in accordance with applicable legal requirements.

8. Protection of Personal Information

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

For this reason, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.

9. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining transaction records, resolving disputes, preventing fraud, enforcing agreements, and complying with legal, tax, accounting, or regulatory obligations.

When information is no longer reasonably necessary, it may be deleted, anonymized, or securely disposed of, subject to applicable legal requirements.

10. Your Privacy Rights

Depending on applicable Chilean law and your particular circumstances, you may have rights regarding your personal information, including rights to:

• Request information about the processing of your personal data

• Request access to personal information held about you

• Request correction of inaccurate or incomplete information

• Request deletion or suppression of information when legally applicable

• Request limitation or objection to certain processing where applicable

• Withdraw consent where processing is based on consent

• Exercise other rights provided by applicable data-protection legislation

Requests relating to personal information may be submitted by email to:

contact.asylvestreshop@gmail.com

We may need to verify your identity before processing certain requests in order to protect your information from unauthorized access.

11. Marketing Communications

If you receive promotional communications from Zyra, you may unsubscribe where an unsubscribe mechanism is provided or contact us at:

contact.asylvestreshop@gmail.com

Transactional communications relating to purchases, downloads, account activity, security, or customer support may still be sent when necessary to provide the requested service or fulfill our legal or contractual obligations.

12. Children's Privacy

Zyra's website is not specifically directed toward children.

We do not knowingly seek to collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the situation and take appropriate action.

13. Links to Other Websites

Our website may contain links to websites or services operated by third parties.

If you follow a third-party link, you will leave the Zyra website. We encourage you to review the privacy policy of each external website you visit.

Zyra does not control and is not responsible for the privacy practices, content, security, or policies of third-party websites.

14. Digital Products, Refunds and Consumer Rights

Zyra sells digital products that are delivered electronically rather than physical products.

Because digital products may be downloaded or accessed immediately after purchase, Zyra's store may establish conditions regarding cancellations, refunds, and the right of withdrawal/retraction for digital purchases.

The applicable conditions will be presented to customers before or during the purchase process where required.

Once a digital product has been successfully delivered or downloaded, refunds may generally not be available for reasons such as a change of mind, failure to review the product description before purchase, or having already downloaded or accessed the digital product, subject always to any mandatory rights provided by applicable law.

Nothing in this Privacy Policy or in Zyra's store policies is intended to exclude, restrict, or waive any consumer right that cannot legally be excluded or waived.

For purchases made through electronic commerce in Chile, consumers have statutory rights that may apply depending on the nature of the transaction and the circumstances. SERNAC indicates that the right of withdrawal/retraction and its exceptions must be properly disclosed to consumers.

For this reason, the specific refund and withdrawal conditions applicable to each purchase should be reviewed before completing the transaction.

15. Intellectual Property and Unauthorized Distribution

Digital products purchased from Zyra are licensed for the customer's personal use unless a different license is expressly stated on the product page.

Unless expressly authorized by Zyra, customers may not:

• Resell digital products

• Redistribute or publicly share download links

• Upload purchased files to file-sharing websites

• Make the products available to third parties

• Reproduce or commercially exploit the products

• Claim the products as their own work

• Use the products in violation of applicable copyright or intellectual-property laws

Purchasing a digital product does not automatically transfer ownership of the underlying copyright or intellectual-property rights.

16. Changes to This Privacy Policy

Zyra may update this Privacy Policy from time to time to reflect changes in our services, technologies, legal requirements, or business practices.

When changes are made, the updated version will be posted on this page with a revised "Last Updated" date.

We encourage visitors to review this page periodically.

17. Applicable Law

Zyra operates from Santiago, Metropolitan Region, Chile.

This Privacy Policy is intended to operate in accordance with applicable Chilean laws and regulations concerning privacy, personal data, electronic commerce, consumer protection, and related matters.

Chile's personal-data framework is undergoing a significant update through Law No. 21.719, which was published in December 2024 and is scheduled to enter into force on December 1, 2026. This Privacy Policy should therefore be reviewed and updated as the new framework becomes applicable.

18. Contact Us

If you have questions about this Privacy Policy, your personal information, a purchase, or a digital product purchased from Zyra, please contact us:

Zyra
Santiago, Metropolitan Region
Chile

Website: zyra.alexsylvestre.com
Email: contact.asylvestreshop@gmail.com

We will make reasonable efforts to respond to legitimate privacy and customer-support requests.

19. Acceptance

By using zyra.alexsylvestre.com and purchasing or accessing our digital products, you acknowledge that you have had an opportunity to review this Privacy Policy.

If you do not agree with this Privacy Policy, please discontinue use of the website and its services.

© 2026 Zyra. All rights reserved.