Digital Product & Download Policy

Last Updated: September 18, 2026

Welcome to Zyra.

This Digital Product & Download Policy explains how digital products purchased from Zyra are delivered, accessed, downloaded, stored, and used.

Website: zyra.alexsylvestre.com
Contact Email: contact.asylvestreshop@gmail.com
Country: Chile
Region: Metropolitan Region
City: Santiago

1. Digital-Only Store

Zyra is an online store specializing in downloadable digital products.

Unless a product description specifically states otherwise, all products available through Zyra are delivered electronically.

No physical product, printed book, package, or merchandise will be shipped for a digital product.

Our digital products may include:

• Ebooks

• Digital books

• Guides

• Workbooks

• Educational materials

• Templates

• Prompts

• Digital documents

• Other downloadable files

The specific characteristics of each product are provided on its individual product page.

2. Digital Product Information

Before completing a purchase, customers should review the product description carefully.

Depending on the product, the product page may provide information such as:

• Product title

• Description

• File format

• Language

• Approximate number of pages

• Content or chapters

• Intended use

• Included files

• Download method

• Technical requirements, where applicable

• Price and applicable purchase information

Customers are encouraged to review this information before completing their order.

3. Electronic Delivery

After successful payment, Zyra will provide electronic access to the purchased digital product.

Depending on the system used by Zyra, access may be provided through:

• A download page

• A download button

• A confirmation page

• An email containing a download link

• A customer account

• Another electronic delivery method

The exact delivery method may vary depending on the product and the technology used by Zyra.

4. When Is the Product Delivered?

Digital products are generally made available electronically after successful payment and confirmation of the transaction.

Delivery may be automated.

In some circumstances, technical processing by a payment provider, website system, email provider, or digital-delivery service may cause a short delay.

If you have completed a purchase but cannot access your product, please contact:

contact.asylvestreshop@gmail.com

5. Download Access — Unlimited Downloads During the Access Period

Zyra does not impose a fixed number of downloads on a purchased digital product.

The customer may download the purchased digital product as many times as they wish during the applicable 7-day download-access period.

There is no limit of one, three, five, ten, or any other specific number of downloads during this period.

Exact Download Model

The download model for Zyra digital products is:

Unlimited downloads during the 7-day period beginning with the customer's first download; after that, the download link expires.

This means:

1. The customer completes a successful purchase.

2. The customer receives access to the digital product and its download link.

3. The customer chooses when to make the first download.

4. The first successful download starts the 7-day download-access period.

5. From that first download, the customer may download the purchased product unlimited times during the following 7 days.

6. After the 7-day period ends, the original download link expires and may no longer be used to download the product.

7. The customer should securely save the downloaded file for continued personal use.

The seven-day period is therefore based on the first download, not simply the date of purchase.

6. Example of the Download Period

For clarity, consider the following example:

A customer purchases an ebook on September 1 but does not download it immediately.

The customer makes the first successful download on September 4.

The seven-day download period therefore begins on September 4.

From September 4 through the applicable seven-day period, the customer may download the ebook as many times as desired.

After the seven-day period has ended, the original download link expires.

The purchase date alone does not start the seven-day download period.

The first successful download starts the seven-day period.

7. Download Link Expiration

The download link expires 7 days after the customer's first successful download.

Once the seven-day period has expired, the original download link may no longer allow the customer to download the product.

Customers are therefore strongly encouraged to download the product and securely store a personal copy during the seven-day access period.

The expiration of the download link is a technical access-control feature.

It does not require the customer to delete a copy of the product that they have already legitimately downloaded.

8. No Fixed Download Limit

During the seven-day access period, Zyra does not restrict the number of times the customer can download the purchased product.

For example, a customer may download the same product:

• Once

• Several times

• Multiple times on different devices

• As many times as reasonably necessary

during the applicable seven-day period.

However, unlimited downloads do not mean unlimited sharing.

The download access is intended for the individual purchaser's personal use.

9. Personal Use of Downloaded Files

The customer may retain and use a legitimately downloaded copy of the purchased product in accordance with the applicable product license.

The customer may not use the unlimited-download feature to:

• Share the download link with others

• Distribute the product

• Upload the product publicly

• Resell the product

• Give the product away as a downloadable file

• Make the product available through file-sharing services

The unlimited-download feature is provided for the purchaser's convenience and personal use.

10. Downloading on Multiple Personal Devices

During the seven-day download period, customers may download their purchased product on devices they personally use, subject to the applicable product license.

For example, a customer may download an ebook on:

• A desktop computer

• A laptop

• A tablet

• A smartphone

The customer remains responsible for maintaining control of their purchased file and preventing unauthorized distribution.

11. Personal Backup

Because the download link expires after seven days from the first download, customers are strongly encouraged to create and maintain their own personal backup.

Customers may, where permitted by the applicable product license:

• Save the file on their computer

• Save a backup copy

• Store a copy on a personal external drive

• Store a personal backup in a secure cloud-storage account

• Transfer the file between their own personal devices

Zyra's download system is not intended to function as permanent cloud storage.

12. What Happens When the Download Link Expires?

After seven days from the customer's first successful download, the original download link expires.

The customer should continue to have access to any legitimate copy they have already downloaded and stored.

If the customer has lost the file or experiences another legitimate access problem after the link expires, they may contact Zyra at:

contact.asylvestreshop@gmail.com

Zyra may review the purchase and, where appropriate and technically possible, provide another download link or another reasonable access solution.

Providing additional access after expiration is subject to purchase verification and technical availability.

It does not create an automatic right to a permanently active download link.

13. File Formats

Digital products may be provided in different file formats.

Common formats may include:

• PDF

• EPUB

• DOC

• DOCX

• ZIP

• Other electronic formats

The applicable product page should identify the relevant format whenever reasonably necessary.

Customers are responsible for having compatible software or applications capable of opening the purchased file.

14. Technical Requirements

To access a digital product, customers may need:

• An Internet connection

• A compatible computer, tablet, or smartphone

• Sufficient storage space

• Appropriate software or an application capable of opening the file

• A valid email address where email delivery is used

Zyra does not guarantee compatibility with every device, operating system, application, browser, or software environment.

15. Failed Download

If a download does not work correctly, please contact Zyra.

Possible causes may include:

• Broken download link

• Interrupted Internet connection

• Corrupted file

• Temporary website problem

• Email delivery problem

• Browser issue

• Device or software issue

Zyra will make reasonable efforts to identify and resolve problems relating to the delivery of the purchased product.

16. Download Link Not Received

If you have completed your purchase but have not received the download information:

1. Check your email inbox.

2. Check your spam or junk folder.

3. Check your promotions or filtered folders.

4. Confirm that you entered the correct email address.

5. Contact Zyra if you still cannot locate the download information.

Customer support:
contact.asylvestreshop@gmail.com

Please include your order information when contacting us.

17. Incorrect Email Address

Customers are responsible for providing accurate information during checkout.

If the wrong email address is entered, please contact Zyra as soon as possible.

After verifying the purchase, we may be able to assist with delivery to the correct email address or provide another appropriate access method.

18. Lost Downloaded File

If you lose a digital file after downloading it, please contact Zyra.

Depending on the circumstances and technical availability, Zyra may be able to provide another download link or another reasonable form of assistance.

However, customers should understand that the standard download link expires seven days after the first successful download.

For this reason, maintaining a personal backup is strongly recommended.

19. No Physical Delivery

When purchasing a digital product from Zyra:

• No physical package is sent.

• No postal delivery is required.

• No physical shipping is included.

• Access is provided electronically.

• The customer is responsible for downloading and storing the file.

If a product includes a physical component, the product description will expressly state this.

20. Product Updates

Zyra may occasionally update a digital product to correct errors, improve formatting, add information, or otherwise improve the product.

Whether a customer receives an updated version may depend on:

• The type of product

• The reason for the update

• The delivery system

• The specific product terms

Where an update is made available to existing purchasers, Zyra may provide access through an appropriate electronic method.

21. Product Compatibility

Zyra does not guarantee that every digital product will work with every software application or device.

Customers should review the file format and product requirements before purchasing.

If a product requires specific software, this should be identified on the relevant product page where reasonably necessary.

22. Internet and Third-Party Services

Digital delivery may depend on third-party services such as:

• Hosting providers

• Email providers

• Payment processors

• Digital-delivery systems

• Internet service providers

Temporary interruptions may occur.

Zyra will make reasonable efforts to resolve delivery problems that are within our reasonable control.

23. Unauthorized Sharing

The download access provided to a customer is intended for that customer.

Customers must not:

• Share download links publicly

• Send download links to unrelated third parties

• Upload purchased files to public websites

• Upload files to file-sharing platforms

• Resell purchased files

• Distribute purchased files through messaging groups

• Give purchased files away as downloadable products

• Use purchased files to create unauthorized competing products

Unauthorized distribution may violate intellectual-property rights.

24. Copyright and License

Downloading a digital product does not transfer copyright ownership to the customer.

Unless otherwise stated, the customer receives a limited license to use the purchased product for personal purposes.

The customer may not reproduce, distribute, resell, publish, or commercially exploit the product except where expressly authorized.

For more information, please consult Zyra's Intellectual Property & Copyright Policy.

25. Security and Abuse Prevention

Zyra may use reasonable technical measures to protect digital products against unauthorized distribution, abuse, fraud, or excessive automated access.

These measures may include:

• Download-link expiration

• Access controls

• Transaction verification

• Security monitoring

• Other reasonable technical safeguards

These measures are intended to protect Zyra's digital products and the rights of customers and content owners.

26. Customer Support

If you experience a problem with your digital product, please contact Zyra.

Email:
contact.asylvestreshop@gmail.com

When contacting support, please provide:

• Name

• Purchase email

• Product name

• Order number

• Description of the problem

• Screenshot, if applicable

This information helps us identify the transaction and provide appropriate assistance.

27. Refunds and Cancellations

Technical access to a digital product and the customer's statutory consumer rights are separate matters.

Information concerning refunds, cancellations, and applicable consumer rights is provided in Zyra's Refund & Cancellation Policy.

Nothing in this Digital Product & Download Policy is intended to remove or restrict mandatory consumer rights under applicable law.

28. Changes to This Policy

Zyra may update this policy when necessary to reflect changes in:

• Digital-delivery technology

• Products

• Website functionality

• Download systems

• Business practices

• Applicable laws or regulations

The "Last Updated" date will be changed when material changes are made.

29. Contact Information

Zyra
Website: zyra.alexsylvestre.com
Email: contact.asylvestreshop@gmail.com
Country: Chile
Region: Metropolitan Region
City: Santiago

For digital-product delivery and download assistance:

contact.asylvestreshop@gmail.com

30. Related Policies

This policy should be read together with Zyra's:

• Privacy Policy

• Terms & Conditions

• Refund & Cancellation Policy

• Intellectual Property & Copyright Policy

• Cookie Policy

• Disclaimer

The key rule for Zyra

The policy now states the model consistently:

Unlimited downloads → 7-day period → period starts with first download → link expires after 7 days.

So, for example, if someone purchases the ebook on September 18 but makes their first download on September 21, their 7-day download period begins on September 21—not on September 18.