Refund & Cancellation Policy

Last Updated: September 18, 2026

Welcome to Zyra.

This Refund & Cancellation Policy explains how refunds, cancellations, download access, technical problems, and other purchase-related issues are handled for digital products purchased through Zyra.

Website: zyra.alexsylvestre.com

Contact Email: contact.asylvestreshop@gmail.com

Country: Chile

Region: Metropolitan Region

City: Santiago

Zyra sells downloadable digital products. Because digital products are delivered electronically, the conditions applicable to digital content may differ from those applicable to physical products.

Nothing in this policy is intended to limit or remove any mandatory consumer rights that apply under Chilean law.

1. Digital Products

Zyra sells digital products that are delivered electronically.

These products may include:

• Ebooks

• Digital books

• Guides

• Workbooks

• Templates

• Prompts

• Educational materials

• Digital documents

• Other downloadable digital content

Unless a product description expressly states otherwise, no physical product will be shipped.

2. Download Access

After a successful purchase, customers receive access to the purchased digital product through the download method indicated by Zyra.

The download system is designed as follows:

Number of Downloads

There is no fixed download limit.

Customers may download their purchased digital product as many times as reasonably necessary during the applicable download-access period.

Zyra does not impose a specific number of downloads per customer.

However, this permission is intended for the purchaser's personal use and does not authorize the customer to share, distribute, publish, resell, or otherwise make the download link or digital product available to other people.

Download Link Expiration

The download link expires 7 days after the customer's first download.

The seven-day period begins on the date and time the customer first downloads the purchased digital product.

During this seven-day period, the customer may download the purchased product multiple times without a fixed download limit.

Once the seven-day period has expired, the original download link may no longer function.

Customers should therefore download and securely store their purchased files during the available access period.

3. What Happens After the Download Link Expires?

The expiration of a download link does not automatically mean that the customer loses ownership of the copy they have already legitimately downloaded.

Customers are responsible for securely storing their downloaded files for their personal use.

If a customer experiences a legitimate problem accessing a previously purchased product after the download link has expired, they may contact Zyra at:

contact.asylvestreshop@gmail.com

Zyra may, where appropriate and technically possible, provide a new download link or another reasonable solution.

Any such assistance does not create an obligation to provide unlimited lifetime access or permanently active download links unless the product description expressly states otherwise.

4. Failed or Incomplete Downloads

If a download fails because of a technical problem with the Zyra website, digital-delivery system, or the file itself, please contact us.

We may request information such as:

• Customer name

• Email address used for the purchase

• Order number

• Product name

• Description of the problem

• Screenshot or other relevant information, where useful

Zyra may provide:

• A new download link

• A replacement file

• Alternative electronic access

• Another appropriate technical solution

Where a technical problem can reasonably be corrected by providing access to the purchased product, Zyra may first attempt to resolve the access problem rather than issue a refund, subject always to applicable consumer rights.

5. Corrupted or Defective Digital Files

If the purchased file is corrupted, incomplete, materially different from the product description, or otherwise technically defective, please contact Zyra as soon as reasonably possible.

We will review the issue and, where appropriate, attempt to provide a corrected or replacement version.

If the problem cannot reasonably be resolved, any applicable refund or other consumer remedy will be handled in accordance with applicable law.

6. Incorrect Email Address

Customers are responsible for providing accurate information during checkout.

If a customer enters an incorrect email address and therefore does not receive the download information, please contact Zyra as soon as possible.

Where we can reasonably verify the purchase, we may assist by correcting the delivery information or providing another method of access.

7. Lost Downloaded Files

Customers are responsible for securely storing their downloaded digital products.

Zyra recommends keeping a backup copy of purchased files.

If a customer accidentally deletes or loses a downloaded file, they may contact us.

Where technically possible, Zyra may provide another download link or other reasonable assistance.

However, because download links are designed to expire after seven days from the first download, customers should not rely on the original download link as a permanent backup system.

8. Duplicate Purchases

If you accidentally purchase the same digital product more than once, contact Zyra at:

contact.asylvestreshop@gmail.com

Please provide the relevant order information.

We will review the transaction and determine the appropriate solution in accordance with the circumstances and applicable law.

9. Accidental Purchases

If you believe you accidentally purchased a product, contact Zyra as soon as possible.

Please provide:

• Your name

• Email address

• Order number

• Product purchased

• Reason for the request

Because digital products may become accessible electronically after purchase, cancellation and refund requests involving digital content may be subject to applicable legal requirements and the circumstances of the individual transaction.

Zyra will review the request in accordance with applicable law.

10. Change of Mind

If you simply change your mind after purchasing a digital product, whether a cancellation or refund is available depends on the applicable consumer-protection rules, the circumstances of the purchase, and whether any legally relevant digital-content conditions have been met.

Zyra will not use this policy to remove or restrict any mandatory consumer right that applies under Chilean law.

Where a legal right of withdrawal or other consumer remedy applies, Zyra will process the request in accordance with the applicable requirements.

11. Right of Withdrawal / Retracto

For purchases made by consumers in Chile, the statutory rules concerning the right of withdrawal (retracto) may apply depending on the circumstances of the transaction and the type of digital content involved.

Where applicable law provides a right of withdrawal, that right will be respected subject to the conditions and exceptions established by law.

Where the law permits a consumer to waive or lose a particular withdrawal right after expressly requesting immediate delivery or access to digital content, any required disclosure, consent, or other legal condition will be handled in accordance with applicable law.

Nothing in this policy is intended to create a contractual waiver of a consumer right where such waiver would not be legally valid.

12. Refunds for Technical Problems

If a purchased product cannot be accessed or used because of a problem attributable to Zyra or its digital-delivery system, Zyra will make reasonable efforts to correct the problem.

Depending on the circumstances, this may include:

• Providing a replacement file

• Providing a new download link

• Correcting a defective file

• Providing alternative access

• Providing another appropriate remedy

If the problem cannot reasonably be resolved, a refund or other remedy may be considered in accordance with applicable law.

13. Refunds for Product Misrepresentation or Material Defects

If a digital product is materially different from its description or contains a defect that prevents the product from providing the characteristics expressly represented at the time of purchase, please contact us.

Zyra will review the matter and provide the remedy required by applicable law.

14. Non-Refundable Situations

Subject to mandatory consumer rights under applicable law, a refund may not be available merely because:

• The customer did not read the product description before purchasing

• The customer purchased the wrong product voluntarily

• The customer does not like the subject matter after reviewing the product

• The customer no longer wants the product

• The customer failed to save the downloaded file

• The customer allowed the download link to expire after seven days

• The customer's device does not support the file format when the format was clearly disclosed before purchase

• The customer does not have the software required to open a clearly identified file format

This section does not override any mandatory statutory right or remedy that may apply.

15. Unauthorized Sharing or Distribution

A customer who has purchased a digital product may not distribute the product or its download link to third parties.

Unauthorized sharing, copying, publication, resale, or redistribution does not create a right to a refund.

Zyra reserves the right to investigate suspected unauthorized distribution and take appropriate action permitted by law.

16. Fraudulent or Unauthorized Transactions

If a transaction appears fraudulent, unauthorized, or otherwise suspicious, Zyra may take reasonable measures to protect the customer, the business, payment providers, and the digital products.

This may include:

• Suspending access

• Requesting transaction verification

• Contacting the payment provider

• Cancelling an uncompleted transaction

• Taking other measures permitted by law

If you believe a transaction was made without your authorization, contact Zyra immediately.

17. Refund Method

Where a refund is approved or legally required, Zyra will generally use the original payment method where reasonably possible.

The time required for the funds to appear in the customer's account may depend on the payment provider, bank, card issuer, or other financial institution.

Zyra does not control the processing time of third-party financial institutions.

18. Refund Request Procedure

To request a refund, cancellation, or assistance with a digital product, contact:

contact.asylvestreshop@gmail.com

Please include:

• Full name

• Email address used for the purchase

• Order number or transaction reference

• Product name

• Date of purchase

• Reason for your request

• Relevant screenshots or supporting information, if applicable

Providing complete information can help us process the request more efficiently.

19. Response to Refund Requests

Zyra will review refund and cancellation requests based on:

• The circumstances of the transaction

• The product purchased

• The status of digital delivery

• Any applicable statutory consumer rights

• Any applicable contractual conditions

• Technical circumstances

• Evidence provided by the customer

• Applicable Chilean law

We will communicate the outcome or any additional information required through the contact details provided by the customer.

20. Download Access Does Not Transfer Copyright

Receiving or downloading a digital product does not transfer ownership of the copyright or other intellectual-property rights in that product.

The customer's right to use the product remains subject to the applicable license and Zyra's Intellectual Property & Copyright Policy.

21. Customer Responsibility After Download

Once a customer has successfully downloaded a purchased product, the customer should maintain a secure backup of the file.

Zyra recommends storing the product in a secure location and maintaining a personal backup.

The seven-day download-link period is an access mechanism and should not be treated as a permanent file-storage service.

22. Changes to This Policy

Zyra may update this Refund & Cancellation Policy when necessary to reflect:

• Changes in our digital-delivery system

• Changes in our products

• Changes in payment services

• Changes in applicable laws

• Changes in our business practices

The "Last Updated" date will be changed when this policy is materially updated.

The version applicable to a particular purchase may depend on the terms presented to the customer at the time of that purchase and applicable law.

23. Consumer Rights

Nothing in this Refund & Cancellation Policy limits, excludes, or waives any mandatory consumer right that cannot legally be limited, excluded, or waived.

Consumers retain the rights and remedies available to them under applicable Chilean consumer-protection legislation.

24. Contact Information

Zyra

Website: zyra.alexsylvestre.com

Email: contact.asylvestreshop@gmail.com

Country: Chile

Region: Metropolitan Region

City: Santiago

For refund, cancellation, download, or access requests, please use:

contact.asylvestreshop@gmail.com

Zyra's actual website practices should also match the information presented in this policy.